In workshops, non-designers can be put off by the idea of drawing to communicate, as they believe they aren’t good at it. However, you don’t actually need to be able to draw well, you just need to be able to draw enough that someone else understands. Where am I exercise with project managers, developers and… Continue reading How much information do you need to communicate your ideas?
It can be hard to get the right or useful feedback when you are remote user testing. When you sit in the same room as someone its easy to think of ways you can rephrase the question or task so that the participant will understand, but when you work remotely, you’ll need to be especially… Continue reading Remote user testing – task success feedback examples
I’ve written a few times about secret questions, and there are a few good examples out there that do it well, but many more that do it poorly. The problem with secret questions is that in general, they all ask you the same question. Once someone has the answer, they could potentially break into your account… Continue reading Password retrieval security questions