Customer experience challenges and wins for businesses whose services were previously face-to-face only

Posted on May 21, 2020

Many companies and industries are finding ways to adapt to not being in an office or conducting their services face-to-face, where it was previously unimaginable, or at least not thought effective. We’ve been thrust into a world where innovative business practices are the norm and companies need to find a way to adapt, and quickly, […]

Kicking off a project workshop activities

Posted on May 12, 2020

Project premortem Projects fail at a spectacular rate. One reason is that too many people are reluctant to speak up about their reservations during the all-important planning phase.  Harvard Business review The concept is to simple. Workshop with stakeholders to think about a future state where the project has failed. Why did it fail? Openly […]