Interesting interpretations of GDPR

Posted on May 29, 2018

I recently had to make a payment at a council office. They had chip and pin payment terminals but told me that because of GDPR they were being phased out in favour of online payments. However, their interpretation of online payments was to hand them my card which they then took to a computer in […]

Pictures of food (on food packaging)

Posted on Jan 3, 2018

I stopped eating meat nearly one year ago. I’ve not eaten meat intentionally since then. Picture the scene – I was absolutely knackered after a hard day at work. As a tired, grumpy person I needed a quick easy meal so that I could fill my belly and crash out early. I went into to […]

Websites that are too transparent about what they know about you?

Posted on Nov 13, 2017

I’ve started to see websites try to be more transparent about user data. A website I visited recently had a profile page showing all the pages i’d viewed and all the reviews I’d left. Initially, I thought this was a strange feature. Why do I want a record of what i’ve seen? I tried the […]

Surveys: you’ll get the wrong answers if you ask the wrong questions

Posted on Oct 30, 2017

I took a bus tour on the weekend and at the end they asked all the visitors to fill in a survey about their experience. That in itself said to me that they care about the experience of their guests, or at least that they would like to know how well the service is doing. […]

Concept: reassure people with OCD that their door is locked

Posted on Sep 20, 2017

I’m a bit OCD when it comes to checking that my front door has been locked. I couldn’t even count the number of times I’ve returned to my flat after leaving only a few minutes earlier just to check that i’ve locked the door properly. 99 out of 100 times it has been locked, properly. […]

Phone rings

Posted on Aug 12, 2017

I first discovered phone rings in China. Phone rings are little attachments you stick to the back or your smartphone and put your finger through it so that you have a better grip of your phone. They were everywhere in China. It got me thinking about where iPhones started and the user need for them […]

Technology so smart you now need instructions

Posted on Jul 30, 2017

I would say I’m usually pretty confident in knowing how to flush a toilet. But recent changes in toilet flush designs have got me flummoxed. So much so that places that have these toilets have started to include instructions. how do I use this? The interaction design of these new style toilets offers no affordance […]

Accessibility

Posted on Jul 19, 2017

In a workshop today I suffered from temporary digital impairment. why? because of the reflection on the TV screen. it might seem trivial, but not being able to clearly see the screen made it hard for me to be fully engaged with the content being displayed. I had to work so much harder to try […]

A delightful experience with expedia

Posted on May 5, 2017

Recently, I phoned expedia to enquire about changing a flight. Normally I would have waited until I was in a quiet place with my travel details written down before phoning, but on this occasion I didn’t have that luxury. I was running out of time and needed to sort it out quickly – so I […]