I’m not going to read all that. I’m only going to ctrl+f and find the information I want

Posted on Oct 25, 2014

As we become more and more time precious, or rather less likely to pay attention for too long, I can imagine that many users have employed the same technique as I do when I feel that there is information on a page that I need, but it is surrounded by junk copy. As an example […]

Form field spacing example

Posted on May 30, 2014

I tried to pay my council tax online recently, and was confronted with this:     Where to even begin… The left column was too narrow to fit in some of the labels. At first glance it looks like the first entry field is for “housing benefit overpayment”, but it is in fact for the […]

Bad UX in the wild

Posted on Feb 16, 2014

I don’t know if its the sites I’ve been visiting, but I’ve noticed a lot of badly designed experiences online recently. Here are just a couple from the last few weeks. Limiting available options unnecessarily Problem: Asking me what floor I currently live on, but only accepting numbers. Well I live on the ground floor. […]

My pet hate when filling in forms

Posted on Nov 10, 2013

I have a hyphen in my name. My name is spelt “Anna-Kay” in my passport and all legal documents. Its not that unusual a character to have in a name, but some forms disallow any characters which aren’t A to Z. For example: Adobe   The problem with this is that it causes me to […]