Tone of voice in warning messages

Posted on Dec 24, 2013

I’ve noticed recently a much more friendly, informal tone in the error messages being used online. “Proceed anyway” and “back to safety” from firefox… Hotmail, junk mail…  Chrome, this might hurt… The style of language being adopted in online messaging recently has become a lot more friendly, and less formal. The firefox and Chromes messages […]

Pet hate. Being asked for information that could be found by another mean

Posted on Dec 15, 2013

I’ve written about this before, I vaguely remember it, but I’ll write about it again, as its so important. There are many ways of wasting users time online, some of them completely avoidable, with a little thought. Below is an example from a survey that I had started to fill in. To be honest I […]

Mandatory form fields are sometimes just greedy

Posted on Aug 31, 2013

I cancelled my subscription for a website, and received a survey from their “head of customer service” asking me to fill in a survey to let them know why I had cancelled so they could improve their service. Fair enough. So I started to fill it out. I had no particular love for this company, […]

Security authentication questions

Posted on Aug 17, 2013
Security authentication questions

I always love to see how companies adapt security questions in order to protect their customers when trying to retrieve their passwords. Some stick with the traditional: What is your mothers maiden name? What is the name of your favourite sports team? But these would be quite easy to find out if you did a […]

When single sign on gets scary

Posted on Aug 15, 2013

Single sign on is getting more prolific around the web, with many sites allowing you to use your social media credentials to log into a site. However, what happens when you realise that when you go to a website for the first time, they already have your details? Thats what happened to me when I […]

Youtube advertisers, you’ve got 5 seconds of my time. Make better use of it.

Posted on Jun 24, 2013

I listen to a lot of music on Youtube, and it seems like I am forced to listen to an advert every second song. Irritating as it is, very very occasionally, it will be something I’m interested in. Fortunately, Youtube allow you to skip the advert after 5 seconds. However, very few advertisers are using […]

Email newsletters design bad practice – Asda

Posted on Jun 11, 2013

I received an email today from Asda, and it contained just one large image.   Although this might look find on a desktop computer, with stable internet connection, for someone on the move this is a real barrier to consuming the information. If the email contained text then the user would be able to consume […]