What’s the dishwasher doing? An example of design for the user experience in a physical space

Posted on Apr 11, 2019

Think of all the times you’ve accidentally opened a dishwasher partway through its cycle… unlike washing machines or other appliances where you can easily see if it’s on or not, with dishwashers it’s quite often – “pull the door and hope for the best” – especially if it’s in a built in kitchen. A colleague […]

Technology so smart you now need instructions

Posted on Jul 30, 2017

I would say I’m usually pretty confident in knowing how to flush a toilet. But recent changes in toilet flush designs have got me flummoxed. So much so that places that have these toilets have started to include instructions. how do I use this? The interaction design of these new style toilets offers no affordance […]


Posted on Jul 19, 2017

In a workshop today I suffered from temporary digital impairment. why? because of the reflection on the TV screen. it might seem trivial, but not being able to clearly see the screen made it hard for me to be fully engaged with the content being displayed. I had to work so much harder to try […]

A delightful experience with expedia

Posted on May 5, 2017

Recently, I phoned expedia to enquire about changing a flight. Normally I would have waited until I was in a quiet place with my travel details written down before phoning, but on this occasion I didn’t have that luxury. I was running out of time and needed to sort it out quickly – so I […]

When people have no choice they’ll struggle through but this doesn’t meant you should treat people like the they are computers – an online checkin experience. 

Posted on Apr 16, 2017

Recently, I was trying to check in for a flight. it was a long distance flight so I felt it important to check-in and choose my seat as soon as it was available. I logged onto the website precisely 23.5 hours before the flight – 30 minutes after check-in opened. Treating people like computers In […]

Cinema reservation seat chooser

Posted on Feb 19, 2017

I recently reserved some cinema tickets for myself and some friends online via my mobile.  It was all going well and was pretty straightforward.  Then I saw a red banner at the top of the page… somehow, maybe because of my fat fingers, but probably not, I had selected sears that were sat separately. I […]

Do what you say

Posted on Jan 29, 2017

Respect the cognitive workload for users; the best services respect and remember the user’s input by learning from it over time and not getting digital amnesia src: fjordnet

Inspiration – A nice example of simple profile completion

Posted on Oct 30, 2015

A humanistic robot Slack presents a very nice way of getting a user to complete their profile by only asking for the minimum amount of information they need when registering. They then ask the user to fill in the remainder as they begin to use the system. I wonder how many people write “hello” when […]

Remote user testing – task success feedback examples

Posted on Aug 10, 2015

It can be hard to get the right or useful feedback when you are remote user testing. When you sit in the same room as someone its easy to think of ways you can rephrase the question or task so that the participant will understand, but when you work remotely, you’ll need to be especially […]

UX in retail – meetup summary

Posted on Jul 29, 2015

At Mobile UX London‘s meetup, “Mobile UX in Retail”, we heard from Sabrina Duda from ThoughtWorks, and Alex Baggallay and Sann Misra from PwC about their experiences and expectations about UX in retail. Insights… Nordstrom Nordstrom will analyse the Pinterest activity in the local area and place those item in the store window. Sales went […]