Tone of voice in warning messages

Posted on Dec 24, 2013

I’ve noticed recently a much more friendly, informal tone in the error messages being used online.

“Proceed anyway” and “back to safety” from firefox…

firefox

Hotmail, junk mail…

microsoft-outlook-hotmail

 Chrome, this might hurt…

Screen Shot 2013-12-20 at 09.31.44

The style of language being adopted in online messaging recently has become a lot more friendly, and less formal. The firefox and Chromes messages sound like a conversation that the user would have with his or herself before making a decision.

“I’m not sure. Let me check”

There is no ambiguity about the intended outcome if the user were to click on that button.



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