Words matter – how WhatsApp spooked many of its users by being vague in its messaging

There was a big furore when WhatsApp changed its privacy policy. Lots of people thought that: their messages and interactions would no longer be private WhatsApp would be able to spy on their conversations WhatsApp would start sharing information to their parent company Facebook People started looking for alternative messaging apps and the download rate… Continue reading Words matter – how WhatsApp spooked many of its users by being vague in its messaging

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Example of a small businesses pragmatic approach to adapting to new lockdown restrictions

Businesses and in particular small businesses have really suffered during the recent lockdowns. The most recent tier-4 restrictions have meant that non-essential shops were required to close their doors at very short notice. However, small businesses have some advantages over big retailers when its impossible to know what restrictions will be imposed next week or… Continue reading Example of a small businesses pragmatic approach to adapting to new lockdown restrictions

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Responsible digital marketplaces – reducing the ease in which stolen property can be resold

If you’ve spoken to me recently, you’ll know that my beloved bicycle Stella was stolen. Long story short – I’ve done all the things I can think of to try and trace her. In doing so I’ve realised how easy it is for someone to sell stolen goods online and how little is done by… Continue reading Responsible digital marketplaces – reducing the ease in which stolen property can be resold

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Product idea: using technology to help with at-home-workouts (yoga)

Lots of us novices have been practicing yoga at home during lockdown. Its been a fun way of getting some exercise without the pressure associated with attending live classes with people who can bend, stretch and contort themselves into crazy unfathomable positions. The problem As a novice its hard to know if you are doing… Continue reading Product idea: using technology to help with at-home-workouts (yoga)

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Digital isn’t enough

It has become evident to me in recent months that digital isn’t enough. Many institutions have expected customers to rely solely on digital tools and quite frankly, I’ve begun to realise that not enough people have the access needed. Schools My mother is a secondary school teacher and she has told me that it has… Continue reading Digital isn’t enough

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Customer experience challenges and wins for businesses whose services were previously face-to-face only

Many companies and industries are finding ways to adapt to not being in an office or conducting their services face-to-face, where it was previously unimaginable, or at least not thought effective. We’ve been thrust into a world where innovative business practices are the norm and companies need to find a way to adapt, and quickly,… Continue reading Customer experience challenges and wins for businesses whose services were previously face-to-face only

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Kicking off a project during lockdown – making do with the tools you have

When lockdown started, there were a number of posts and tweets about the fancy collaborative tools available to help remote working. Unfortunately, many of us are restrictions in the tools we can use on our work computers. Tips for planning planning and running a remote kickoff workshop with limited tools Allow a lot of time… Continue reading Kicking off a project during lockdown – making do with the tools you have

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Event idea: New product and student/entry level jams.

The problem In the last few years, i’ve met an increasing number of people who are entering the field of UX feeling disheartened and disillusioned with the process of searching for a job. company agrees to implement something that’s been designed and student/entry level gets some experience for their portfolio.the market for juniors is overcrowded… Continue reading Event idea: New product and student/entry level jams.

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Service idea: an easier way to provide references or recommendations

As a consultant/freelancer/contractor changing projects every 3-6 months, it can be time consuming and tiresome to provide references and recommendations for past work. Don’t get me wrong, everyone i’ve worked with has great things to say about me 😏. Some places insist on 2-3 years work history. This could add up to collecting 12 references… Continue reading Service idea: an easier way to provide references or recommendations

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