Keeping you informed of where you are in a process

I recently received an email from Barclays/ING Direct informing me where they were in the process of switching over from one to the other. Their email did a very good job of informing me in a visual way what was happening to my account and where in the process they were. They didn’t just send me… Continue reading Keeping you informed of where you are in a process

Clever email UX

A few years ago, Thunderbird I think were the first ESP to check for the word “attachment” when you went to send and email, and if there was no attachment, it would say – “hey, we noticed you wrote attachment, but there is nothing attached.” This was a fantastic solution to a common problem of… Continue reading Clever email UX