As we become more and more time precious, or rather less likely to pay attention for too long, I can imagine that many users have employed the same technique as I do when I feel that there is information on a page that I need, but it is surrounded by junk copy. As an example… Continue reading I’m not going to read all that. I’m only going to ctrl+f and find the information I want
Tag: fail
Form field spacing example
I tried to pay my council tax online recently, and was confronted with this: Where to even begin… The left column was too narrow to fit in some of the labels. At first glance it looks like the first entry field is for “housing benefit overpayment”, but it is in fact for the… Continue reading Form field spacing example
Bad UX in the wild
I don’t know if its the sites I’ve been visiting, but I’ve noticed a lot of badly designed experiences online recently. Here are just a couple from the last few weeks. Limiting available options unnecessarily Problem: Asking me what floor I currently live on, but only accepting numbers. Well I live on the ground floor.… Continue reading Bad UX in the wild
My pet hate when filling in forms – dissallowing ‘special characters’
As a freelance UX and service design consultant, I spend a lot of time thinking about user experience, not just for clients, but in my everyday life too. One of my biggest frustrations? Forms that disallow special characters. My first name is Anna-Kay. It is spelt that way on my passport and all legal documents.… Continue reading My pet hate when filling in forms – dissallowing ‘special characters’