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Anna-Kay Williams

Anna-Kay Williams

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Tag: service design

A delightful experience with expedia

Recently, I phoned expedia to enquire about changing a flight. Normally I would have waited until I was in a quiet place with my travel details written down before phoning, but on this occasion I didn’t have that luxury. I was running out of time and needed to sort it out quickly – so I… Continue reading A delightful experience with expedia

Published May 5, 2017
Categorised as Blog Tagged service design, UX

Talk to us – service design 

Walking across a bridge in London I noticed a sign… The sign, from the Samaritans, said: “talk to us if things are getting to you”. Now I’m going to make some assumptions about its origins, but it seems to be a brilliant bit of multichannel service design. Prevention The sign and many like it around… Continue reading Talk to us – service design 

Published April 23, 2017
Categorised as Blog Tagged service design

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