Recently, I phoned Expedia to enquire about changing a flight. Normally I would have waited until I was in a quiet place with my travel details written down before phoning, but on this occasion, I didn’t have that luxury. I was running out of time and needed to sort it out quickly – so I… Continue reading A delightful experience with expedia
Tag: service design
Talk to us – service designÂ
Walking across a bridge in London I noticed a sign… The Samaritans’ sign said: “talk to us if things are getting to you”. Now I’m going to make some assumptions about its origins, but it seems to be a brilliant multichannel service design. Prevention The sign and many like it worldwide have been designed as… Continue reading Talk to us – service designÂ