One of my favourite twitter pages is Very British Problems. A few examples are shown below.
Very British Problem
“Honestly, it’s fine, look… don’t worry about it” – Translation: I will never forget this. Never.
— VeryBritishProblems (@SoVeryBritish) June 14, 2015
Procedure for being unthanked for door holding: 1. Keep eyes fixed on culprit 2. Say you’re welcome 3. Shake head 4. Mutter “unbelievable”
— VeryBritishProblems (@SoVeryBritish) June 14, 2015
Expressing your complete and utter outrage at a situation by calling it “not on”
— VeryBritishProblems (@SoVeryBritish) June 11, 2015
Terrible things to hear: 1. Tell us a bit about yourself 2. Make yourself at home 3. Tell everyone that joke 4. Three sugars, please
— VeryBritishProblems (@SoVeryBritish) June 11, 2015
If you’re British a lot of these things will seem familiar. They may not be things that you’ve ever verbalised, but you’ll find that other people think the same as you. In design, or rather, designing for User Experience, its always interesting to observe users through user testing, and see patterns emerge.
After 5+ tests you start to see the same problem creep up time and again, and although the participant may think they are “doing it wrong”, it can quickly become obvious to you as an observer that its not an isolated incident. When multiple users start to have the same issue then its time to look at the user experience and make some changes.