Month: September 2018

I often travel without making much of a plan. Working out how to get from place to place can be stressful. For example, on a trip to Barcelona, I left London without figuring out how to get to where I needed to at the other end. Being on a late-night flight, I wouldn’t usually do… Continue reading Convenience of travelling in a digital age

Great ideas don’t have to come from the UX or service designer on a team. Instead, a good designer taps into the knowledge and facilitates idea generation with others. One way of doing this is through design games. Here are a few that I’ve tried and had success with and some that I haven’t (yet).… Continue reading Examples of useful workshop games

Today I saw an advert for Awaymo. Awaymo offers interest-free instalments for holiday flights. For many, holidays are annual or more frequent events like winter, rain, or train delays. But we can be bad at saving up for them and may often not have the money ready when we see a great deal or desperately… Continue reading You can find a gem of an idea when you look at user needs, not just business needs