That was a very brazen title, but I’ll try to explain how my recent experience of using eBay bowled me over. I was doing the typical easter clearout and decided to sell a few items on eBay. I had previously taken a few photos of the thing I wanted to sell on my mobile device… Continue reading How eBay won at the internet with excellent use of second screen devices. (An example of great user experience journey)
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Design for touch. Mark 2 (Desktop computers)
As we all know the use of tablet devices, and mobile devices, where the primary interaction is touch, has been increasing exponentially over the last few years. As a result, designers have been designing for the these devices differently to how they have been designing for the desktop, but treating these form factors quite differently.… Continue reading Design for touch. Mark 2 (Desktop computers)
Best practice to promote your app (advice from Adobe)
How do users find your app? 40% of  European adults smartphone apps first learned about it from friends or family 15% learnt via social networks 45% from browsing the app store. You don’t get a second chance with app user experience, so try to get it right the first time. Measuring return on investment for… Continue reading Best practice to promote your app (advice from Adobe)
Optimising UX – UXPA event
© Craig Sullivan
Website security questions
Sometimes you get really rubbish security questions, that anyone whose known you for more than 5 minutes could answer about you. Sometimes, you get offered freeform security questions, where you have to make one up. Those can also be a struggle because the user will either divert to the standard “what’s your mothers maiden name”… Continue reading Website security questions
Consistent naming? When acronyms are the best option
To produce the most effective online experiences, online marketers, designers and UXers strive to prevent the user thinking (too much). Every task should be as easy as possible for the user to complete. To this end, we are also often attempting to spell things out as clearly as possible, avoiding jargon and acronyms. When acronyms… Continue reading Consistent naming? When acronyms are the best option
Font for dyslexic people
…designer Abelardo Gonzalez has made his font, ‘OpenDyslexic’ for people with dyslexia everywhere. With its heavy-weighted bottoms to indicate direction, the font helps dyslexics recognize letters more easily. This font can also be downloaded here. An oldie but a goodie.
UX inspiration – smart holiday picker
I came across the below holiday picker on british airways site. Instead of giving you a list of places that you haven’t ever heard of, it helps you narrow down your choice based on temperature and journey time. You may for example, decide you want a warm holiday by the beach, so you’ll adjust the… Continue reading UX inspiration – smart holiday picker
Bad UX in the wild
I don’t know if its the sites I’ve been visiting, but I’ve noticed a lot of badly designed experiences online recently. Here are just a couple from the last few weeks. Limiting available options unnecessarily Problem: Asking me what floor I currently live on, but only accepting numbers. Well I live on the ground floor.… Continue reading Bad UX in the wild
Improving the user experience of arriving in a new country
Being in a new place or country can be bewildering. Wouldn’t it be great if upon arrival you could receive a list of 10 things you ought to know? It could be an app even, where you can download the 10 things from a specific country or place for each trip that you are about to undertake… Continue reading Improving the user experience of arriving in a new country